Thank you for choosing Maasvlakte Oil Terminal for your storage needs. We strive to provide excellent service and transparency in all transactions. Please read our refund policy carefully.
1. Refunds for Tank Farm Rentals:
Full Refunds: You are eligible for a full refund if you cancel your reservation at least 30 days before the scheduled start date of your rental period.
Partial Refunds: If you cancel between 7 to 29 days before the scheduled start date, a partial refund may be issued, subject to administrative fees and costs incurred up to that point.
No Refunds: Cancellations made less than 7 days before the scheduled start date will not be eligible for a refund.
2. Refunds for Crypto Payments:
- Payments made using cryptocurrencies (such as Bitcoin, Ethereum, etc.) will be refunded in the same cryptocurrency. Refund amounts will be based on the exchange rate at the time of refund processing.
3. Part/Installment Payments:
- For clients unable to make full payment upfront for tank farm rentals, Maasvlakte Oil Terminal offers flexible payment options, including installment plans. Please contact our customer service team to discuss a personalized payment schedule.
4. Refund Process:
To request a refund, please contact our customer service team via email at [customer service email] or by phone at [customer service phone number].
Refunds will be processed within 30 business days of approval.
5. Conditions:
Refunds are subject to approval based on the terms outlined above.
Maasvlakte Oil Terminal reserves the right to modify or update this refund policy at any time without prior notice.
By engaging with Maasvlakte Oil Terminal services, you agree to abide by the terms and conditions outlined in this refund policy. For any questions or concerns regarding refunds or payments, please don’t hesitate to contact us.
Thank you for choosing Maasvlakte Oil Terminal.